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SmokeyBeats.com ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, and billing information.

  • Payment Information: Handled securely by third-party payment processors (e.g., Stripe, PayPal). We do not store credit/debit card numbers.

  • Account Information: If you create an account, we store login credentials and order history.

  • Technical Data: IP address, browser type, device type, and cookies for site analytics and functionality.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations, product links, and updates

  • Improve website functionality and user experience

  • Send promotional emails (only if you opt in)

3. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Payment providers to process secure transactions

  • Email marketing services for newsletters and updates (with your consent)

  • Analytics tools (e.g., Google Analytics) to help us understand how our website is used

All third parties are required to protect your data in line with this policy.

4. Data Security

We use SSL encryption and secure servers to protect your information. Access to customer data is restricted to authorized staff only. We regularly update and monitor our systems to protect against data breaches.

5. Your Rights

Depending on your location (e.g., UK/EU under GDPR), you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

To exercise these rights, contact us at Prod.smokeybeats@gmail.com

6. Cookies

We use cookies to improve your experience, remember preferences, and track analytics. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this policy occasionally. We will notify users of significant changes by updating the "Effective Date" and posting on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 Prod.smokeybeats@gmail.com
🌐 www.smokeybeats.com

Let me know if you'd like a Terms & Conditions or Refund Policy drafted to go along with this!

PRIVACY 

REFUND POLICY

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At SmokeyBeats.com, customer satisfaction is very important to us. However, due to the digital nature of our products, we have specific rules regarding refunds.

1. Digital Product Policy

All products sold on SmokeyBeats.com—such as loop kits, drum kits, and sample packs—are digital downloads. Once a product has been downloaded or accessed, we are unable to offer a refund, as the content cannot be returned.

2. No Refunds After Download

Due to the immediate access granted upon purchase, we do not offer refunds once the product files have been downloaded or delivered, except in the case of:

  • Duplicate purchases (accidental double orders)

  • Major technical issues preventing access to the files (not caused by customer error)

In such cases, please contact us within 7 days of your purchase, and we will evaluate your request.

3. Subscription Refunds

Subscription plans (monthly, yearly, or lifetime) are non-refundable once payment has been processed. If you choose to cancel, your access will remain active until the end of your billing period, but you will not be charged again.

4. Contact for Support

If you believe you are eligible for a refund or have encountered a technical issue, please contact us at:

📧 [Insert Support Email]
Please include your order number, email address, and a brief explanation of your issue.

5. Chargebacks & Disputes

We encourage you to contact us before initiating any payment dispute or chargeback. Unauthorized disputes may result in account suspension and access revocation.

By purchasing from SmokeyBeats.com, you agree to this Refund Policy.

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